Privacy and data use
Privacy Policy
This policy explains how Master Collective handles personal, professional, business, financial, and technical information across its website and platform.
Master Collective privacy and data policy
Master Collective (“Master Collective”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy describes the information we collect, why we use it, when it may be shared, and the choices and rights that may apply to you.
1. Information we collect
We collect information you provide when you register, build a profile, submit materials, use the platform, or communicate with us.
- Founders: name, contact details, professional background, identity documents, company details, pitch decks, financial projections, fundraising history, and business plans.
- Investors: name, contact details, investment preferences, institutional affiliation, investment criteria, history where provided, and evidence of investor status.
- Automatically collected information: IP address, browser, device or operating-system information, cookie identifiers, and platform usage patterns.
2. How we use information
We use information to operate, secure, and improve the website and platform.
- AI-powered matching between founders and investors.
- Automated profile analysis; users may request human intervention or contest a significant automated matching result where applicable.
- Account administration, payment processing, support, and service communications.
- Product improvement, analytics, opted-in marketing, fraud prevention, AML, KYC, KYB, and legal compliance.
3. Sharing and disclosure
We do not sell personal data. We share information only where needed for the platform, with consent, or where legally required.
- Between users to facilitate a potential match; sensitive founder materials are shared only where mutual interest, permission, or platform controls allow.
- With service providers such as payment, cloud-hosting, analytics, verification, and support vendors under appropriate obligations.
- With public authorities or other parties where law, legal process, safety, or rights require it.
- With affiliates, advisers, or a successor organisation during a restructuring, corporate transition, financing, merger, or transfer of the service, subject to applicable safeguards.
4. Data security
We use technical and organisational measures intended to protect information from unauthorised access, loss, misuse, or alteration, including safeguards for sensitive documents. No system can guarantee absolute security. You are responsible for protecting your account credentials and notifying us of suspected unauthorised access.
5. Data retention
We retain personal data while an account is active, while needed to deliver services, and for longer where required to meet legal obligations, resolve disputes, prevent abuse, or enforce agreements. Retention periods depend on the data type, purpose, legal requirements, and operational need.
6. Your rights
Depending on your location and applicable law, you may have rights concerning your personal data.
- Access and receive a copy of your data.
- Correct inaccurate or incomplete information.
- Request deletion or restriction in qualifying circumstances.
- Request portability where applicable.
- Object to or withdraw consent for certain processing.
- Request human review or contest a significant automated outcome where applicable.
7. International transfers
Information may be processed in the UAE and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers. Privacy laws may differ between jurisdictions.
8. Cookies and analytics
We use essential cookies and similar technologies to operate the service and may use analytics technologies to understand performance and usage. Browser settings can limit some cookies, although this may affect functionality. Where required, consent choices will be provided.
9. Changes to this policy
We may update this policy to reflect changes in the service, law, or data practices. The updated version will be posted on this page with a revised effective or review date. Material changes may also be communicated through the platform or by email where appropriate.
10. Data-protection contact
While formal data-protection arrangements are being reviewed, privacy and data-rights enquiries can be directed to the compliance team using the contact details below.
11. Contact us
For questions, requests, or concerns about this policy or our data practices, email support@mastercollective.ai.
Privacy answers
Common questions about your information
Does Master Collective sell personal data?
No. The policy states that personal data is not sold. Information may be shared for platform delivery, with appropriate service providers, with consent, or where legally required.
What information do founders provide?
Founder information may include contact and professional details, identity documents, company information, pitch decks, financial projections, fundraising history, business plans, and platform activity.
What information do investors provide?
Investor information may include contact details, institutional affiliation, investment preferences, mandate, criteria, history where provided, proof of status, and platform activity.
Can I ask for human review of an automated match?
Where applicable, you may request human intervention or contest an automated matching result that significantly affects you.
How can I exercise my privacy rights?
Email support@mastercollective.ai with enough information to identify your account and request. Rights depend on your jurisdiction and applicable law.
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